What high-performing Energy Suppliers prioritise in their gas portfolios

With Market-wide Half-Hourly Settlement (MHHS) continuing to dominate industry attention, many Energy Suppliers are understandably focused on electricity portfolios.

But while electricity transformation remains a priority, gas portfolios still require oversight, accountability and operational focus.

The challenge is that gas can quickly become a secondary consideration when resources are stretched. When that happens, issues such as delayed installations, poor portfolio visibility, repeated site visits and fragmented ownership can start to affect performance.

The highest-performing Energy Suppliers are taking a different approach. Rather than allowing gas programmes to become reactive, they’re focusing on the foundations that improve operational performance, customer experience and portfolio visibility.

Here are the five areas that matter most.

1. Safe, scalable delivery

Every Supplier wants programme momentum, but sustainable performance starts with safe delivery.

Whether managing standard Low Pressure (LP) assets or more complex Medium Pressure (MP), Intermediate Pressure (IP) and High Pressure (HP) installations, strong governance and engineering expertise are essential.

This includes:

• Site validation
• Risk assessments
• Continuity planning
• Safe systems of work
• Engineering controls
• Clear escalation processes

The most successful programmes recognise that safety and performance are not competing priorities. Safe delivery reduces unexpected issues, improves planning and creates a stronger platform for long-term programme success.

2. Strong mobilisation and first-time completion

Many programme delays occur long before an engineer reaches site.

Incomplete site information, poor customer communication and inaccurate asset records can all result in aborted visits, repeat appointments and additional administration.

High-performing programmes focus heavily on mobilisation because they understand that successful delivery begins before installation day.

When suppliers get the fundamentals right, they benefit from:

• Fewer aborted visits
• Higher first-time completion rates
• Less customer disruption
• Reduced operational costs
• Improved programme momentum

Every avoided repeat visit saves time and resources while creating a better experience for customers.

3. Simpler, more accountable operations

A common challenge within gas portfolios is fragmented accountability.

Suppliers may be managing multiple Meter Asset Managers (MAMs), separate engineering providers and disconnected data services, all of which create additional complexity.

A useful question to ask is:

How many different organisations are involved in delivering and managing your gas portfolio today?

The more handoffs involved, the harder it becomes to identify ownership, resolve issues quickly and maintain programme visibility.

High-performing Energy Suppliers actively look for opportunities to simplify operations by reducing unnecessary complexity and improving accountability across the delivery chain.

4. Delivery assurance and portfolio visibility

Completing an installation is only part of the process.

Suppliers also need confidence that programmes are progressing as expected and a clear understanding of what happens next.

Questions such as the following should always be easy to answer:

• Has the installation been completed?
• Was the visit successful?
• Are there any outstanding issues?
• What actions are required next?
• How is overall programme performance tracking?

Strong reporting, proactive communication and clear escalation routes help operational teams remain in control and address issues before they escalate.

The best programmes deliver more than completed jobs. They provide confidence, visibility and accountability throughout the entire process.

5. Better portfolio data

Many suppliers view visibility challenges purely as a data problem.

In reality, portfolio visibility is often a reflection of delivery performance.

When programmes are mobilised effectively, installations are completed successfully and operational processes are joined up, suppliers are better positioned to access accurate portfolio information and make informed decisions faster.

This can support:

• Reduced data gaps
• Fewer estimated reads
• Improved settlement performance
• Faster access to portfolio information
• Greater confidence in decision-making

Put simply, better delivery creates better data outcomes.

And better data outcomes create stronger portfolio performance.

Why gas portfolios shouldn’t be overlooked

It’s understandable that many Suppliers are currently prioritising MHHS readiness.

However, gas portfolios remain a critical part of operational performance.

The Suppliers achieving the strongest outcomes are not waiting until electricity programmes are complete before revisiting gas. Instead, they are continuing to improve visibility, simplify operations and strengthen delivery performance across both areas simultaneously.

By maintaining focus on gas programmes today, suppliers can reduce operational friction, improve customer experience and build greater confidence in their portfolio data for the future.

5 questions to ask your gas metering partner

If you’re reviewing your current gas metering programme, these questions provide a useful starting point:

1. Can they support LP, MP, IP and HP assets through a single service?
2. What processes are in place to reduce aborted visits and improve first-time completion?
3. How do they provide visibility throughout the programme lifecycle?
4. Can they deliver Day + 1 portfolio data and actionable insights?
5. How do they ensure clear ownership and accountability when issues arise?

The answers to these questions often reveal whether a partner is helping drive portfolio performance or simply managing assets.

How Stark supports high-performing gas portfolios

Improving gas portfolio performance requires more than meter ownership.

It requires a combination of engineering expertise, operational excellence, reliable data and clear accountability.

Stark helps Energy Suppliers strengthen gas portfolio performance through safe delivery, specialist LP, MP, IP and HP expertise, dedicated operational support and Day + 1 portfolio visibility.

By bringing together metering, data and engineering expertise, we help suppliers reduce operational friction, improve visibility and maintain greater control over their gas portfolios.

Join our gas metering webinar

Want to learn how high-performing Energy Suppliers are improving gas portfolio performance?

Join our gas specialists on 14 October as they discuss:

• Safe, scalable gas programmes
• Faster mobilisation
• Hitting Supplier SLAs
• Delivery assurance
• LP, MP, IP and HP expertise
• Reducing operational friction
• Improving portfolio visibility