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© 2023 Stark Software International (Holdings) Limited. Company number 09978378. All rights reserved.

How can we help?

Access the right specialist team to resolve your query faster.

We’re an extension of your team.

With dedicated account managers, project managers and a host of engineering expertise at your disposal, we support you throughout your Data & Metering journey, and beyond.

We have specific teams to manage your metering journey.

Choosing the right team makes it faster to investigate and resolve your query.

Here we’ve provided some key information to access the right team for your query, read your meters and more.

actionable insights, project delivery for data & metering with Stark
ELECTRICITY METERING QUERIES

Choose the specialist team for your electricity metering query.

Prefer to call? 0345 744 8900 Monday to Friday 8:00-17:00
Power cut? Call National Grid on 105

Meter maintenance

Maintenance, faults and general queries

Engineer site visits

Scheduling updates, queries &  site contact details.

Existing contracts

Additions, removals, terminations, Authorisations, D0155, D0151

Change of MOP agents

Notify our dedicated Gains & Loss team

MOP settlement 

Raise your query with our Quality & Performance team

Billing queries

Ask your query about MOP invoices or credit control

New meters
& sub-meters

Explore new electric main or sub-meters with our sales team

New electricity connections

Request new electricity connections for your buildings

Electricity data
& Stark ID 

Ask our expert Data & Platform support teams
GAS METERING QUERIES

Choose the specialist for your gas meter, logger or data query.

Prefer to call? 0345 744 8900 Monday to Friday 8:00-17:00
Smell gas? Call the National emergency line 0800 111 999

Logger maintenance

Faults, site contacts, provide meter readings or photos

Logger projects

Live installs, contact updates, scheduling

Gas meter exchanges

Gas MAM service, scheduling queries, site contact updates

Gas invoice

Gas invoices and credit control queries

New meters & sub-meters

Explore new gas meters, sub-meters or loggers

New gas connections

Specialist team for new gas connections & siteworks

Gas data
& Stark ID

Ask your gas data or Stark ID queries to our delivery & platform teams

How to read your electricity meter

ADVANCED SMART METER
SMETS SMART METER

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