Privacy policy

Stark Software International Limited, Stark Technical Services Limited and Stark Utility Funding Limited (“Stark” group). We take your privacy very seriously and we ask that you read this privacy policy carefully as it contains important information on:

  • the personal information we collect about you
  • what we do with your information, and
  • who your information might be shared with.

Who we are

For the purposes of data protection legislation and regulations as in force from time to time, Stark (‘we’ or ‘us’) is the ‘data controller’ (i.e. the company who is responsible for, and controls the processing of, your personal data).

What information we collect?

Personal information provided by you

We collect personal information about you (such as your name, address, email address, log in and password details, telephone number, fax number, opinions) when you register with us or purchase products or services from us. We also collect personal information when you register to use this website, send us feedback, post material, contact us for any reason, sign up to a service, purchase, enquire about goods or services or when captured by our CCTV cameras at our premises. We may also obtain sensitive personal data about you if you volunteer such information.

We may monitor your use of this website through the use of cookies and similar tracking devices. For example, we may monitor how many times you visit, which pages you go to, traffic data, location data and the originating domain name of a user’s internet service provider. This information helps us to build a profile of our users. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually. For further information on our use of cookies, please see our Cookie policy.

Personal information provided by third parties

Occasionally we may receive information about you from other sources (such as credit reference agencies), which we will add to the information we already hold about you in order to help us provide products and services and improve and personalise our service to you.

Personal information about other individuals

If you give us information on behalf of someone else, you confirm that the other person has appointed you to act on his/her behalf and has agreed that you can:

  • give consent on his/her behalf to the processing of his/her personal data;
  • receive on his/her behalf any data protection notices;
  • give consent to the transfer of his/her personal data abroad; and
  • give consent to the processing of his/her sensitive personal data, e.g. health information.

Sensitive personal information

We may ask you to provide sensitive personal information, for example health information. If we request such information, we will explain why we are requesting it and how we intend to use it.

Sensitive personal information includes information relating to:

  • your ethnic origin
  • your political opinions
  • your religious beliefs
  • whether you belong to a trade union
  • your physical or mental health or condition
  • your sexual life, and
  • whether you have committed a criminal offence

We will only collect your sensitive personal information with your explicit consent.

Monitoring and recording communications

We may monitor and record communications with you (such as telephone conversations and emails) for the purpose of quality assurance, training, fraud prevention and compliance.

Use of cookies

A cookie is a small text file which is placed onto your computer (or other electronic device) when you use our website. We use cookies on our website.

For example, we may monitor how many times you visit the website, which pages you go to, traffic data, location data and the originating domain name of a user’s internet service provider. This information helps us to build a profile of our users. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually.

You can set your browser not to accept cookies and the websites below tell you how to remove cookies from your browser. However, some of our website features may not function as a result.

For further information on our use of cookies, please see our Website cookie policy (https://www.stark.co.uk/policies/cookie-policy/).

For further information on cookies generally visit www.aboutcookies.org or www.allaboutcookies.org.

How will we use the information about you?

We collect information about you so that we can:

  • identify you and manage any accounts you hold with us;
  • process your order;
  • conduct research, statistical analysis and behavioural analysis;
  • carry out customer profiling and analyse your purchasing preferences;
  • if you agree, let you know about other products or services that may be of interest to you—see ‘Marketing’ section below;
  • detect and prevent fraud;
  • do a credit check—see ‘Credit checking’ section below;
  • customise our website and its content to your particular preferences;
  • notify you of any changes to our website or to our services that may affect you;
  • carry out security vetting;
  • improve our services; and
  • Ensure that Customers can access the pages they are subscribed to.

Marketing

We would like to send you information by post, email, telephone or text message (SMS) about products and services, competitions and special offers which may be of interest to you.

Other businesses within our group may also send you similar marketing messages, depending on what you agree with us or the legal basis for which we are processing your personal data.

We will only ask whether you would like us and other businesses to send you marketing messages when you tick the relevant boxes when you complete one of our contact forms. Click here https://www.stark.co.uk/contact/ to see what this form looks like.

You can opt out of receiving marketing from us, or a company within our group, at any time. See ‘What rights do you have?’ below for further information.

Credit checking

We may do a credit check on you:

  • so that we and other companies in our group can make credit decisions about your company (or you personally), and
  • to prevent and detect fraud and money laundering

Our search will be recorded on the files of the credit reference agency.

We may also disclose information about how you conduct your account to credit reference agencies and your information may be linked to records relating to other people living at the same address with whom you are financially linked, if we are providing a domestic service.

Other credit businesses may use your information to:

  • make credit decisions about you and the people with whom you are financially associated
  • trace debtors, and
  • prevent and detect fraud and money laundering

If you provide false or inaccurate information to us and we suspect fraud, we will record this.

Who your information might be shared with

We may disclose your personal data to:

  • other companies within our group;
  • our agents, service providers and regulatory authorities;
  • credit reference agents—see ‘Credit checking’ below;
  • law enforcement agencies in connection with any investigation to help prevent unlawful activity;
  • our business partners in accordance with the ‘Marketing and opting out’ section above; and

Keeping your data secure

We will use technical and organisational measures to safeguard your personal data, for example:

  • access to your account is controlled by a password and user name that are unique to you;
  • we store your personal data on secure servers; and
  • this website is encrypted using SSL technology (typically you will see a lock icon or green address bar (or both) in your browser when we use this technology).

Stark Software International Limited are certified to ISO 27001. This family of standards helps us manage your information and keep it safe and secure.

While we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet. If you have any particular concerns about your information, please contact us (see ‘Contact Us’ below).

What can I do to keep my information safe?

If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

Transfers of your information out of the EEA

We may need to transfer your personal data outside the European Economic Area, for the purpose of providing services. Rest assured that we will always ensure any transfer is subject to appropriate security measures to safeguard your personal data.

What rights do you have?

Right to request a copy of your information

You can request a copy of your information which we hold (this is known as a subject access request). If you would like a copy of some or all of it, please:

  • email or write to us (see ‘Contact Us’ below) – please note if you call us, we will request that you put your subject access request in writing to us with reference to subject access request within the subject header of any email/letter,
  • let us have proof of your identity and address, and
  • let us know the information you want a copy of, including any account or reference numbers, if you have them.

Right to correct any mistakes in your information

You can require us to correct any mistakes in your information which we hold free of charge. If you would like to do this, please:

  • email, call or write to us (see ‘Contact Us’ below)
  • let us have enough information to identify you (eg account number, user name, registration details), and
  • let us know the information that is incorrect and what it should be replaced with

Right to ask us to stop contacting you with direct marketing

You can ask us to stop contacting you for direct marketing purposes. If you would like to do this, please:

  • email, call or write to us (see ‘Contact Us’ below). You can also click on the ‘unsubscribe’ button at the bottom of the email newsletter. It may take up to 28 days for this to take place for electronic communications, and postal communications should stop within two months.
  • let us have proof of your identity and address, and
  • let us know what method of contact you are not happy with if you are unhappy with certain ways of contacting you only (for example, you may be happy for us to contact you by email but not by telephone)

How to contact us

We welcome your feedback and questions. If you wish to contact us, please send an email to office@stark.co.uk or you can write to us at:

Stark Software International Limited, Sentinel House, 10-12 Massetts Road, Horley, Surrey, RH6 7DE or call us on 01293 776747. Registered office is as above.

Stark Utility Funding Limited, Sentinel House, 10-12 Massetts Road, Horley, Surrey, RH6 7DE or call us on 01293 776747. Registered office is as above.

Stark Technical Services Limited, Unit 2, Amy Johnson House, Amy Johnson Way, Blackpool Airport Business Park, Blackpool, FY4 2FG or call us on 01253 626000. Registered address is Jack Ross Ltd, Salford Approach, Salford, England, M3 7BX.

Changes to the privacy policy

We may change this privacy policy from time to time. You should check this policy occasionally to ensure you are aware of the most recent version that will apply each time you access this website.