Half Hourly/Multi Utility Data Collector & Analyst – Horley/Home-based
Do you have high attention to detail, enjoy checking for accuracy and investigating errors? Do you like working independently and also within a team? Then this could be role for you. Our Data Collector and Analysts maintain and maximise operational efficiency around all of Stark energy data collection services, ensuring all team key performance targets are met at all times.
Responsibilities & Accountabilities
Actively support the collection of accurate data within critical timelines.
Participate in data collection & associated activities, with the enthusiasm and drive necessary to ensure data is delivered in accordance with the team’s published service levels.
Ensure that meter readings are obtained and processed in a timely fashion and to the expectation of customers and suppliers.
Proactively liaise with internal and external parties.
Apply an investigative and enquiring approach.
Take ownership of tasks and use initiative.
Assist in the compilation and review of working practices and procedures.
Fully adhere to industry regulations and standards.
Participate in regular training/ learning activities to maintain and develop skills and knowledge.
Adhere to all Stark policies, procedures and working practices.
Ensure the health and safety of yourself and others who may be affected by what you do; use work equipment provided safely and co-operate with managers to provide safe systems of work.
Any other reasonable duties as required.
Consistently professional, confident and calm even in challenging situations.
Demonstrate a customer focused approach; and an expectation of others to do likewise.
Supportive and helpful team player with a flexible and positive attitude.
Proactively share knowledge, skills and experience with others to increase team performance.
Deliver a high volume of quality work on time.
Strive to get things right first time.
Strive to meet objectives and improve performance.
Highly organised with good attention to detail.
Prioritise work well.
Work effectively and responsibly without close supervision.
Reflect and evaluate own performance in order to identify areas for improvement; maintain a learning and development plan.
Communication & Interpersonal Skills:
Articulate, professional and clear verbal communication skills.
Present information clearly and in an engaging way.
Good interpersonal and rapport-building abilities.
Precise and appropriate written communication skills.
Good telephone manner.
Good listener; can understand the needs of customers and colleagues.
Technical Skills & Knowledge:
- Strong problem-solving and analytical abilities
- Keep up to date with advances in business area, new methods and ways of working.
- Strong administrative and organisational skills.
- Intermediate knowledge of Excel, Word and Outlook.
- Confident and accurate use of departmental computer systems/databases.