Purpose

To support the Operations Supplier Account Manager in developing and optimising effective relationships between Stark and energy suppliers through regular engagement and high-quality reporting.

 

Responsibilities & Accountabilities

  • Demonstrate a deep understanding and knowledge of operational issues that impact supplier performance.
  • Apply a good understanding of settlement.
  • Compile regular and ad-hoc reports from current systems to convey important information both internally and externally.
  • Work closely with the operations managers and report feedback from meetings. Proactively identify, communicate, and plan for upcoming issues and trends.
  • Attend and sometimes lead meetings with energy suppliers through conference calls as well as face to face meetings.
  • Work closely with the Business Development team supporting them with their reporting needs.
  • Participate in regular training/ learning activities to maintain and develop skills and knowledge.
  • Adhere to all Stark policies, procedures and working practices.
  • Ensure the health and safety of yourself and others who may be affected by what you do; use work equipment provided safely and co-operate with managers to provide safe systems of work.

General Responsibilities

  • To adhere to the company’s Equal Opportunities policy in all activities, and to actively promote equality of opportunity wherever possible.
  • To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act (1974) and relevant EC directives.
  • To work in accordance with the GDPR.
  • To undertake such other duties as may be reasonably expected.

Working Relationships & Contacts

  • Daily contact with HH and MUS operations teams to gather feedback and follow up on actions.
  • Regular contact with the business development team assisting with their reporting requirements and tender activities.
  • Working relationships with suppliers are critical in this role, to ensure we are delivering an excellent service and keeping track of performance.

Person Specification

Behaviours:

  • Consistently professional, confident and calm even in challenging situations.
  • Demonstrate a customer focused approach; and an expectation of others to do likewise.
  • Supportive and helpful team player with a flexible and positive attitude.
  • Proactively share knowledge, skills and experience with others to increase team performance.
  • Deliver a high volume of quality work on time.
  • Strive to get things right first time.
  • Strive to meet objectives and improve performance.
  • Highly organised with good attention to detail.
  • Prioritise work well.
  • Work effectively and responsibly without close supervision.
  • Reflect and evaluate own performance in order to identify areas for improvement; maintain a learning and development plan.

Communication & Interpersonal Skills:

  • Articulate, professional and clear verbal communication skills.
  • Present information clearly and in an engaging way.
  • Good interpersonal and rapport-building abilities.
  • Precise and appropriate written communication skills.
  • Good telephone manner.
  • Good listener; can understand the needs of customers and colleagues.

Technical Skills & Knowledge:

  • Strong problem-solving and analytical abilities.
  • Keep up to date with advances in business area, new methods and ways of working.
  • Strong administrative and organisational skills.
  • Intermediate knowledge of Excel, Word and Outlook.
  • Confident and accurate use of departmental computer systems/databases.

Performance

Your performance and development in the role will be discussed with you in a quarterly Personal Development Review (PDR) meeting and on a more in-depth basis annually. Your performance will be measured by:

  • Assessment of achievement of personal and team objectives.
  • Assessment against competencies defined in this Job Profile.

Feedback will be obtained from line manager, other selected managers, colleagues, third parties and stakeholders (both internal and external) as appropriate.

Apply for role

Please send us your CV and covering letter with sufficient information to explain why you feel you are suitable for the role. Please be aware that, due to the high volume of applications received, it is not always possible to reply to all.

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  • Accepted file types: pdf, Max. file size: 50 MB.
    Please provide this as a pdf file.