CASE STUDY

Achieving remarkable savings through bill validation

Stark identifies £660,000 worth of historic billing errors for Home Retail Group.

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Background

Home Retail Group Plc has a combined property portfolio of over 1,100 sites, along with more than 2,200 gas and electricity supplies. Ensuring accurate supplier bills is crucial for Home Retail Group due to its extensive portfolio. Therefore, Stark’s Bureau Team specialises in validating utility bills, identifying errors, and managing supplier disputes to recover refunds owed to our customers.

Challenge

After experiencing dissatisfaction with the incumbent Bureau Services provider, Home Retail Group initiated a tender for a new partner in 2013. After a strong proposal with recommendations and evidence highlighting significant improvements, Stark was awarded the project.

Stark was tasked with adopting Home Retail Group’s metering portfolio within a three-month timeframe. To meet this deadline, a cross-divisional team collaborated with Stark Works and Home Retail Group’s preferred gas AMR provider, Technolog. Substantial custom development was required to create new software and translators capable of interpreting the electronic billing formats received from Home Retail Group’s suppliers.

“Having previously worked with other energy data services providers, Stark stands head and shoulders above the rest. Excelling in customer service, project management and precise energy reporting and managed services.”

Richard Garner, Energy Manager, Home Retail Group

Solution

By managing Home Retail Group’s metering portfolio and implementing new software, Stark successfully uploaded the company’s historic billing data into our in-house Bureau software for analysis. Additionally, Stark actively integrated AMR data collected from Home Retail Group to ensure accurate billing.

Presently, Stark’s Bureau Team processes and validates over 2,000 electronic and 200 paper bills on a monthly basis for Home Retail Group.

Results

Within the initial four months of service provision, Stark identified historic billing errors totalling over £200,000. By the first anniversary, Stark had uncovered £400,000 in billing errors. Furthermore, they successfully recovered 80% of the funds owed to Home Retail Group. An additional £260,000 in refunds is still due to Home Retail Group, resulting in a total value of billing errors amounting to £660,000.

Stark continues to provide bureau and energy data services to Home Retail Group. Stark ID has played a crucial role in assisting Home Retail Group in achieving their CRC targets. While Stark’s metering partners have promptly and efficiently resolved all meter faults without compromising data quality.

Client testimonials

Kirstin McEvoySustainability & Corporate Social Values Manager

Just by measuring and viewing data on Stark you automatically see how to improve. Look at the data as often as possible. The more detail you look at, the better.

Kirstin McEvoySustainability & Corporate Social Values Manager

The more people involved on the ground, engaged and implementing energy best practices the better.

Ian RentonManaging Director of The Jockey Club West Region

With increasing energy costs, the focus on data and monitoring is more important than ever. We know this, so implementing KPIs around effective best practice, with sites recognised for their efforts, is a priority. We need Stark to achieve this.

Stark can help you too. Call us on 01293 776 747 or drop up a message by completing our contact form.